Shipping policy

Last updated: August 18, 2026

At Avelyn, we work to process and deliver your order as efficiently as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Processing times may occasionally take longer during periods of high order volume, holidays, promotional events, or circumstances outside our reasonable control.

Orders are not normally processed or shipped on weekends or public holidays.

2. Shipping Methods

Avelyn may offer different shipping methods depending on the destination, product availability, and shipping service available at the time of purchase.

Available shipping options and applicable costs will be displayed during checkout.

3. Estimated Delivery Times

Estimated delivery times may vary depending on the destination and shipping method selected.

As a general estimate, orders may arrive within approximately 7–20 business days after shipment.

Delivery estimates are not guaranteed and may be affected by factors outside Avelyn's control, including customs processing, carrier delays, weather, holidays, incorrect address information, or other unforeseen circumstances.

4. Order Tracking

When tracking information is available, a shipping confirmation email may be sent to the email address provided during checkout.

You can use the tracking information provided to monitor your shipment.

Please allow some time for tracking information to become active after the package has been shipped.

5. International Shipping

Avelyn may ship orders internationally depending on product availability and destination.

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, such charges may be the responsibility of the customer.

Customs processing may also extend the estimated delivery time.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If you notice that your shipping address is incorrect, contact avelynstore@outlook.com as soon as possible.

Avelyn cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact avelynstore@outlook.com with your order number.

We may review the shipment and tracking information to determine the appropriate next steps.

Please note that tracking updates may occasionally be delayed by the shipping carrier.

8. Lost or Damaged Packages

If a package appears to have been lost, damaged, or delivered incorrectly, contact avelynstore@outlook.com as soon as possible.

Please provide your order number and any relevant information or photographs so we can investigate the issue.

Where appropriate, Avelyn may work with the shipping carrier to resolve the matter.

9. Delivery Attempts

If the carrier is unable to deliver a package because of an incorrect address, failure to receive the package, refusal of delivery, or other circumstances attributable to the customer, additional shipping costs may apply if the package needs to be reshipped.

10. Contact

For questions about shipping or delivery, please contact:

Avelyn
Email: avelynstore@outlook.com