Refund policy

Last updated: August 18, 2026

At Avelyn, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the conditions below.

1. Refund Request Period

You may request a return or refund within 30 days of receiving your order.

To start a return or refund request, contact avelynstore@outlook.com and include:

  • Your full name
  • Order number
  • Reason for the return
  • Photos or other relevant information, if applicable

Requests submitted after the 30-day period may not be eligible for a refund.

2. Return Conditions

To be eligible for a return, the item must generally:

  • Be unused and in its original condition
  • Be returned with its original packaging, when applicable
  • Not show signs of damage caused by the customer
  • Include all original accessories and components, when applicable

Avelyn reserves the right to refuse a return if the product has been used, damaged, altered, or otherwise does not meet the return conditions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact avelynstore@outlook.com as soon as possible.

Please provide your order number and clear photographs of the item and packaging. We will review the situation and, when appropriate, offer a replacement, refund, or another suitable resolution.

4. Return Process

To request a return:

  1. Contact avelynstore@outlook.com with your order information.
  2. Wait for instructions from our customer support team.
  3. If the return is approved, follow the provided return instructions.
  4. Ship the item according to the instructions provided.
  5. Once the returned item is received and inspected, we will notify you of the refund decision.
  6. If approved, the refund will be issued to the original payment method.

Do not send an item back before receiving return instructions from Avelyn.

5. Refund Processing

Once an approved return has been received and inspected, refunds are generally processed within 5–10 business days.

The time required for the refunded amount to appear in your account may vary depending on your bank, credit card company, or payment provider.

6. Non-Refundable Items

Certain items may not be eligible for return or refund, including:

  • Items that have been used or damaged after delivery
  • Items altered by the customer
  • Gift cards, where applicable
  • Items specifically identified as non-returnable
  • Products that cannot be returned for hygiene or safety reasons, where applicable

7. Return Shipping Costs

Unless the item received was incorrect, defective, or damaged upon arrival, the customer may be responsible for return shipping costs.

If the return is approved because of an error on the part of Avelyn, we will provide appropriate instructions regarding the return.

8. Cancellations

If you wish to cancel an order, contact avelynstore@outlook.com as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to follow the return process above.

9. Contact

For questions regarding refunds or returns, please contact:

Avelyn
Email: avelynstore@outlook.com